How do I order?

To order, just select the product that you want. If the product requires customisation, then enter the text that you would like in the space provided and then add to Cart. If you are ordering Custom Stickers/Business Stickers upload your files in the space provided.

Once your order is received, a mock-up will be created of your item (if applicable) and emailed to you for approval. Please remember to check emails for the mock-up and approve it as soon as possible, or contact us with any questions. The sooner your approval is received, the sooner your order is created. Printing of your order will not commence without approval.

If you order doesn't require a mock-up e.g. Thank you Stickers, Wall Decals, your order will be printed as soon as possible and you wont receive an email with a mock-up.  


What is a mock-up?

A mock-up is a digital version of what your item will look like once it is printed. A mock-up is used to check any errors on the item, to make sure they are fixed before printing. The mock-up needs to be approved by you before printing can commence. 


How long will it take to receive my order?

Production of products takes between 1-3 business days after approval (if applicable) of the mock-up.

When your order is completed, the order is sent via Australia Post. There are 2 postage rates:

  • $4.95 – Standard Post – no tracking available, usually arrives within 3 – 5 business days*.
  • $10.00 – Express Post – tracking available and delivery is usually between 1 – 2 business days if you are within the Express Post network*.

*Timelines are provided by Australia Post and are not guaranteed.


What file formats do you accept?

We accept the following file formats:

  • PDF
  • EPS
  • PNG
  • Any vector files

The file needs to be of high resolution - minimum 300DPI. If you have any questions about your file please email us at info@anajosiedesigns.com and we can have a look at it.


What is your returns/refund and cancellation policy?

Cancellations are only available within 24 hours of your order. After this time, we cannot accept cancellations.

Returns and refunds are only accepted on non-personalised/customised products, e.g. Thank you stickers, Wall Decals. Postage costs are not refunded if a refund is applicable. 

Returns and refunds are not accepted on personalised/customised products, e.g. logo stickers, party stickers (unless they were not made to order). There are no returns for customer error or change of mind.

Before you order, please make sure you have read the product description properly. If you have any questions about the product, please contact us on info@anajosiedesigns.com before you place your order.

If there is a problem with your order, please contact us within 7 days of receiving your order and we will do everything we can to assist you.


Still have questions?

If you still have questions or queries please don't hesitate to contact us via our contact page.